Legal
Privacy Policy
Last updated: May 17, 2026
Prime Build & Comfort Inc is committed to protecting your privacy. We do not sell, rent, or share your personal information with third parties for marketing purposes.
Information We Collect
We collect information you provide directly to us, including:
- Name, phone number, and email address when you contact us or request a quote
- Service address and property details when scheduling an appointment
- Message content when you communicate with us via our website, chat widget, or SMS
- Payment information when you pay for services (processed securely through our payment partners)
How We Use Your Information
We use the information we collect to:
- Respond to your service inquiries and provide quotes
- Schedule and confirm appointments
- Send appointment reminders and service updates
- Follow up on quotes and service requests
- Process payments for completed services
- Improve our services based on feedback
- Send promotional messages about our services (with your consent)
SMS Communications
By providing your phone number to Prime Build & Comfort Inc, you may opt in to receive SMS text messages from us, including:
- Appointment confirmations and reminders
- Service updates and technician ETAs
- Follow-up communications about your service request
- Promotional offers and seasonal service announcements (with separate consent)
Message and data rates may apply. Message frequency varies. Reply STOP to unsubscribe from SMS messages at any time. Reply HELP for assistance. Consent to receive SMS messages is not a condition of purchasing our services.
Information We Do Not Share
We do not:
- Sell your personal information to third parties
- Share your information with advertisers
- Use your data for any purpose unrelated to providing our services
- Share SMS opt-in consent data with third parties
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our booking and communication systems use industry-standard encryption.
Third-Party Services
We use the following trusted third-party services to operate our business:
- Jobber — scheduling and job management
- Thumbtack — lead generation platform
- Housecall Pro — online booking
- GoHighLevel — customer communications and CRM
Each of these services has their own privacy policy governing their use of your data.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of SMS communications at any time by replying STOP
- Opt out of email communications by using the unsubscribe link
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us: